Senior Technical Support Representative (638754) Job at The Planet Group, Irving, TX

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  • The Planet Group
  • Irving, TX

Job Description

Temporary role, possibly temporary to hire. $26-$30/hr., 53-65K permanent. Seeking Technical Support Representative, hybrid in Irving, Texas, ideally 3 days a week.

MUST HAVES

4+ years phone and email support for products (solving problems that are not black & white - may take days to solve due to research to find answer)

1+ Year help desk experience preferred

Details: This position will have 6 weeks of training from 8am – 5pm.

Once training is complete, they will work on a schedule of

  • 7am – 4pm,
  • 8am – 5pm or
  • 9am – 6pm.

The schedule is assigned to them based on needs and doesn’t change often. Dependability is a high priority. Being sick is understandable, of cours

Must Have:

  • Excellent communication skills (Verbal and Written)
  • 4+ years phone and email support for products (solving problems that are not black & white - may take days to solve due to research to find answer)
  • Must be customer service first mentality (shown by experience), professional and flexible. Have external client facing experience.
  • Professional phone presence with the ability to represent the company’s values and tone.
  • Call center environment experience
  • 1+ Year help desk experience preferred
  • Strong problem solving skills
  • Customer Service/Product service experience
  • Critical/Analytical thinking
  • Reading Comprehension

Job Tags

Permanent employment, Temporary work, Flexible hours, 3 days per week,

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