LETTS CONSULT is conducting a search for a dynamic and hands-on General Manager to lead an outdoor hospitality property in the Roanoke-Lynchburg-Smith Mountain Lake area, where nature meets exceptional guest service. This role is ideal for someone who thrives in a scenic, fast-paced environment and brings a strong background in team leadership, and customer experience. Experience in hospitality is a plus. As GM, you’ll oversee everything from day-to-day operations and guest satisfaction to staff management and community relations. If you're passionate about the outdoors, sustainability, and creating memorable guest experiences, we’d love to hear from you.
RV Resort General Manager
Are you an experienced resort or hotel general manager looking to take your talents in a more
entrepreneurial direction? Are you looking for a dynamic and growing organization that will both
challenge and reward you? We are looking for an RV Resort General Manager who has just
the right balance of revenue management, sales skills and a real knack for great customer
service. You will oversee and direct the day-to-day operations for one of our largest RV resorts.
This is a very guest-services oriented role. You will also have some sales and marketing duties
to maximize occupancy. If you like the idea of helping to build and maintain a first-class RV
resort community and you have the qualifications and background we’re looking for, we want to
talk with you!
OVERVIEW
As an RV Resort General Manager, you'll be responsible for the operational and continued
profitability of the resort and serve as the day-to-day point of contact for guests. You'll be on-call 24 hours/day and will be in charge of everything from administrative activities, marketing, and leasing, to property maintenance, human resources and guest relations.
JOB DUTIES
1. Lead teammates to ensure daily tasks and goals are met
2. Daily review of revenue streams including RV sites, boat slips, vacation rentals, retail
revenue, and activity and amenity revenue.
3. Ensure guests receive the highest levels of service.
4. Handle and resolve escalated guest complaints, inquiries and issues.
5. Work with marketing team to increase reservations and occupancy and further promote
the resorts brand.
6. Oversee team member selection, training, scheduling and development and ensure all
team members comply with appropriate policies and procedures.
7. Enforce resort rules and regulations.
8. Monitor compliance with safety regulations, health codes, and environmental standards
9. Monitor monthly operating budgets and prepare monthly explanation of P&L variances.
10. Ensure compliance with the federal, state and local agencies that regulate fair housing
laws and resort operations.
11. Coordinate with maintenance, housekeeping, and groundskeeping staff to ensure all
facilities, amenities, and common areas are in excellent condition.
12. Oversee capital expenditure improvements.
13. Other duties and special projects as assigned
REQUIREMENTS
• High School Diploma or GED
• Bachelor’s degree in hospitality management or related field, preferred
• 3 years property/resort management experience, preferred
• Previous sales and leasing experience, preferred
• General knowledge of maintenance
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Working knowledge of basic accounting principles
• Basic computer proficiency including email, internet and Microsoft Office Suite;
experience using campground management software, preferred
• Flexibility to respond to resort needs during non-business hours
BENEFITS
You will be part of an industry-leading organization where you will be challenged, inspired,
rewarded and transformed. We place a high priority on our team members, and this is a big part
of what sets us apart. We will ask you to give us your very best every day, and will challenge
you with interesting work, stretch assignments, a collaborative and supportive work environment
and plenty of learning and growth. In exchange, we will reward you with great pay,
advancement opportunities, paid time off, great benefits, and flexibility.
• Comprehensive Medical coverage with multiple plan designs so you can choose the plan
that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with matching contribution
• Paid time off
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