Company Overview:
Dozee Health AI is a pioneer in Contactless Remote Patient Monitoring (RPM) and AI-based Early Warning Systems (EWS). Founded and headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM company. Now, Dozee aspires to be the global market leader in this transformative field, reshaping how healthcare is monitored
As we expand into the US market, Dozee is poised to tackle the nation’s escalating healthcare challenges with our state-of-the-art RPM technology. With a proven track record, we are on a mission to save a million lives with Health AI.
We are seeking driven, visionary individuals to join us on this pivotal journey. As part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare institutions across the United States, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare—enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models.
Role Overview:
A Field Customer Support Associate for a Remote Patient Monitoring (RPM) company plays a crucial role in ensuring smooth device installation, troubleshooting technical issues, and assisting healthcare professionals (mainly nurses) in operating the system effectively.
Role:
1. Device Installation & Setup
● Travel to healthcare facilities or patient homes to install RPM devices (e.g., sensors, monitors, software setups).
● Ensure proper device calibration and network connectivity.
● Conduct initial setup tests to verify functionality before leaving the site.
2. On-Site Troubleshooting & Technical Support
● Respond to service requests to fix malfunctioning or non-responsive devices.
● Diagnose and repair minor hardware/software issues or escalate complex problems.
● Maintain and replace defective devices as needed.
● Ensure all firmware and software updates are applied to devices.
3. Training & Assistance for Nurses & Care Teams
● Guide nurses and caregivers on how to operate, maintain, and interpret device readings.
● Provide quick troubleshooting tips to nursing staff for common device issues.
● Ensure facility compliance protocols and company guidelines during device usage.
● Facilitate onboarding telehealth equipment as needed
4. Inventory & Maintenance Management
● Maintain an inventory of devices, replacement devices, and peripherals.
● Track device deployment, retrievals, and replacements in the system.
● Ensure proper storage and transportation of devices to prevent damage.
5. Documentation & Reporting
● Log all installation, troubleshooting, and repair activities in the system.
● Report recurring issues to the engineering or product teams for improvements.
● Maintain service logs, customer interactions, and resolution statuses.
6. Compliance & Safety Adherence
● Follow HIPAA regulations and company policies to ensure patient data privacy.
● Adhere to safety protocols while handling medical-grade electronic devices.
● Ensure devices meet hospital infection control standards before and after installation.
7. Communication & Coordination
● Coordinate with customer support teams, engineers, and logistics teams for smooth service execution.
● Provide feedback to product development teams based on field observations.
● Relay customer complaints and suggestions to higher management.
Key Skills Required
● Technical troubleshooting & basic hardware installation
● Strong communication & customer service
● Familiarity with healthcare settings & medical devices
● Ability to lift and transport devices safely
● Basic knowledge of IoT & networking (preferred)
This role requires frequent travel within assigned regions and offers an hourly compensation structure.
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