Job Description

What will I be doing?

In this customer-centric role, you will use your exceptional interpersonal skills and savvy negotiation skills to confidently save and retain clients who call ATI from the various media platforms such as media advertising or partner referrals. Once they call us expressing interest in our services, it is your job to convert them to an appointment with our outside sales team! Also, you will follow up on all prospects until they decide on a partner to use. Our team approach ensures you will have quality training; a host of terrific leads; and superior support to help you convince our callers to become customers. This is the job to have -- as our company is skyrocketing thanks to our marketing efforts!

Some of your Essential Job Functions:

• must be able to multitask/Excellent written and oral communications
• Responsible for skillfully retaining customers through positive customer relationship building.
• Save and re-sell the value of our products and services by adequately aligning their features, benefits, and price with the needs of our customers.
• Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner

You are a match if you possess the following:

• Customer-centric mentality and passion for the customer
• A Minimum of 2 years with extensive inbound phone calls or call center experience preferred
• Must be willing to work nights and weekends
• Effective listening skills with a high level of empathy to solve problems
• Ability to probe and correctly identify customer needs/concerns.
• Proven track record of success building relationships over the phone.
• Ideal candidates will have 2+ years of sales-driven customer service.
• Bilingual in Spanish and English communication is highly preferred.
• Strong verbal and written communication skills
• Adept in technology
• Ability to work in a fast-paced environment
• Positive attitude towards new challenges
• Takes initiative and ownership
• Strong commitment to compliance and doing the right thing

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